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Fitbit Sense Smartwatch Users Getting Replacements for Hardware-Related ECG Issue: Report

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Fitbit Sense smartwatch customers having points with ECG performance can reportedly get replacements from the corporate. The difficulty appears to be hardware-related and based on the corporate, solely impacts a small variety of customers that it mentioned it has contacted. A consumer shared on the Fitbit discussion board, an electronic mail acquired from the corporate that claims a “hardware issue with your device that could affect its ability to work properly”. While the e-mail doesn’t clarify what the difficulty is, Fitbit reportedly confirmed that it was associated to ECG characteristic.

Fitbit Sense was launched in August and is the primary smartwatch from the corporate to come back with ECG performance. Now, as per a report by The Verge, Fitbit has shared that because of some {hardware} difficulty, the ECG app on lower than 900 Sense fashions can show an “inconclusive” consequence throughout readings. The firm additionally shared that future Sense smartwatch fashions or another Fitbit gadget haven’t had and won’t have this difficulty.

In a reported assertion to 9to5Google, Fitbit mentioned, “We have found an issue in a very limited subset of our initial Fitbit Sense shipments — a few hundred devices globally — that could cause the ECG App to default to an ‘Inconclusive’ result during readings. We are able to identify the impacted devices upon set up and are immediately reaching out to these users to provide them with a new replacement device free of charge.”

The firm is alleged to be contacting affected customers and one of many Fitbit Sense customers shared an electronic mail from the corporate on the official boards. “We identified a hardware issue with your device that could affect its ability to work properly. Please return the device to us. We’ll provide you with a prepaid return label. To ensure the best possible Fitbit experience, we’re providing you with a replacement free of charge. Please keep all original accessories, such as your charging cable and band. You’ll receive a replacement device only,” the e-mail reads.

Fitbit Sense lately received Fitbit OS 5.1 replace with help for Google Assistant and enhancements to blood-oxygen monitoring options.


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